FAQs

Luxodor.com is a B2B/wholesale supplier of premium fragrance oils. We provide high-quality scents inspired by world-class fragrances to businesses worldwide, including retailers, spas, hotels, and wellness centers.

Luxodor.com is operated by LUXODOR PERFUMES & COSMETICS TRADING LLC, based in Dubai, United Arab Emirates.

Why pay luxury prices for fragrances when your business can access high-quality scents at a fraction of the cost? Luxodor specializes in B2B fragrance solutions, offering perfumes and oils inspired by iconic scents, crafted from carefully sourced ingredients to ensure consistent quality.

Our products are designed for bulk and commercial use, with customizable bottles available in sizes: 10 g, 100 g, 500 g, 1 kg, and 5 kg — perfect for retailers, spas, hotels, and wellness centers.

Deliver elegance, quality, and value to your customers with affordable luxury fragrances.

Yes, tester boxes are available so customers can try different fragrances first.

Luxodor's main markets include:

• United States
• Canada
• Europe
• GCC countries
• Australia
• Asia

We sell only 100% authentic products and fully guarantee the authenticity of every item that is not labeled as “Inspired by.” All of our products are sourced from authorized distributors and meet the highest standards of quality.

When will I receive my order?

Once your order has been processed, you will receive the tracking number via email and text message.

• UAE: 2–3 working days
• International: Shipping times vary by country (see delivery table here)

To avoid delays, please ensure your delivery address and contact details are accurate.

• UAE deliveries: Aramex
• International deliveries: DHL Express

• UAE: $4 USD
• International: $30 USD
• Germany: $40 USD
• Free shipping: On orders over $300 USD

• Credit/Debit Cards (3D Secure & SCA compliant)
• Payments are processed securely via Stripe

Yes. Full card details are never stored, sold, or accessible to staff. All transactions are encrypted and handled by certified payment providers.

Yes! Once the payment is made, the confirmation notice will be sent to the customer via email within 24 hours of receipt of payment. 

Contact us immediately at info@luxodor.com with your order number and clear photos of the item received.

• Upon approval, we will offer a replacement or refund based on your preference.
• Approved refunds will be processed to the original payment method within 15 working days.

• Most returns happen because of incorrect size selection. We strongly recommend contacting us before placing your order for guidance.
• Returns due to size selection are not considered the seller’s fault.

• Before dispatch: Full refund available.
• After dispatch: Item must be returned first; shipping charges are non-refundable.

• Items must be unused, unopened, and in their original condition.
• Products with less than 90% of original content remaining are not eligible for return, exchange, or refund.
• Used or opened items are non-returnable unless they are faulty.

• The buyer is responsible for all return shipping costs.
• We recommend tracked and insured shipping and retaining delivery records.
  
  

Return requirements:

1. Include your order reference number
2. Attach the original invoice

Luxodor Oils

Al Quoz Goshi Warehouses City
Warehouse 115 – Industrial Area 3
Al Quoz, Dubai, United Arab Emirates
Phone: +971 52 565 7921

You earn 1 point for every $1 spent. Once you reach 100 points, you can redeem them for a $1 discount.

No, your points never expire. You can use them whenever you like.

No, you’ll earn points automatically using the email entered at checkout. They’ll be linked to your account when you log in.

Click the rewards section at the bottom left of the Luxodor website, select “Redeem points,” and apply them once you have at least 100 points.

We may collect:

• Personal details (name, address, email, phone number)
• Payment and transaction details (handled securely by Stripe)
• Website usage and browsing behavior
• Customer service interactions

Your data may be used to:

• Process orders and payments
• Provide customer support
• Improve your shopping experience
• Send marketing communications (unless you opt out)
• Meet legal and regulatory requirements

Yes. You can unsubscribe anytime via email, SMS, or by contacting customer support.

Data may be stored inside or outside the United Arab Emirates, in compliance with applicable data protection laws.

All services and disputes are governed by the laws of Dubai, United Arab Emirates.

Yes. Policies, terms, and conditions may be updated at any time. Changes take effect once posted on the website.

• Phone / WhatsApp: +971 52 565 7921
• Email: info@luxodor.com
• Address:
  Al Quoz Goshi Warehouses City
  Warehouse 115 – Industrial Area 3
  Dubai, United Arab Emirates